Terms & Conditions

Terms of Service: Lindsey Lang Design Ltd. accepts most debit and credit cards as payment for online orders. If you wish to pay with cheque or postal orders, please email sales@lindseylang.co.uk with details of your order. Goods will not be dispatched until full payment (including delivery charges where applicable) has been received. Please visit our 'Shipping and Delivery' page for full delivery terms. 

Force Majeure Seller may, without liability, delay performance or cancel any orders on account of force majeure events or other circumstances beyond its control, including, but not limited to, strikes, acts of God, political unrest, embargo, failure of source of supply, or casualty.

Regions and Taxes: The buyer is responsible for any duties and/or taxes that need to be paid at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or taxes.

Variations: Whilst we make every effort to ensure that representations of products on our website are as accurate as possible, there may be some variations as natural materials have unique characteristics, and can vary slightly between dye batches. Colour variation can also be caused by the browser software or computer system being used to view the products. We cannot accept any responsibility for these variations.

Products Are Not for Resale: Item/s sold to you by Lindsey Lang Design Ltd  are not for resale in any country under any circumstance. By entering and using this site, you acknowledge and agree to the the terms and conditions and intellectual property statement of this website. Lindsey Lang Design Ltd. is a member of ACID. For further information on ACID copywrite protection please visit http://acid.eu.com/

ACID Intellectual Property Statement for Lindsey Lang Design Ltd.: All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our marketing material are and will remain the property of Lindsey Lang Design Ltd. We will treat any infringement of these rights seriously.

Currency & Pricing: All prices shown on www.lindseylang.co.uk are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged via pay pal in your local billing currency by your credit card provider).

Refund/Exchange Policy and Proof of Postage: All rugs and tiles are handmade to order and cannot be returned unless faulty. 

Occasionally parcels can get damaged in transit. If for some reason, you receive damaged goods, please retain the relevant documentation so that an insurance claim can be made against the insurance company of the courier. Please note that the parcel is the customer's responsibility until it reaches us, so it is imperative that you send your parcel by registered mail and retain a proof of postage. Delivery charges and returned postage will only be refunded if the item is faulty. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent. Please notify us by sending an email to sales@lindseylang.co.uk

Registered Address: Lindsey Lang Design Ltd. 25 Hart Street, Henley on Thames, Oxfordshire, RG9 2AR

© copyright 2012 Lindsey Lang Design Ltd. all rights reserved